STORE POLICY

We do not ship internationally. Customer is responsible for any shipping charges incurred to re-ship an order due to incorrect address entry.  

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The total time from order to shipment of items can take up to 3-7 days. This is due to payment processing timelines and production. It can take up to 3 business days for your payment to be released to us.

 

Upon receipt of payment, your candle will be hand poured. This process will take at least 1-3 days to allow for creation and curing time. Orders will then be promptly shipped via USPS Priority Mail (unless otherwise noted). Shipping fees include the cost of packing materials and all orders are packed with extreme care to ensure safe arrival at your home. You will receive an email with your tracking number the day your shipment is released to the USPS.

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**An important note: once a package is picked up and scanned in by our carrier, the shipping and delivery status is no longer within our control; we are unable to replace missing or stolen packages at this time. Please reach out directly to the courier for missing or stolen packages. We are not responsible for shipping addresses that were incorrectly entered at checkout. Please consider shipping to an address where someone is always present to receive the delivery, i.e. workplace.**

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Summer Shipping Schedule

Many of the products sold by Unravel Luxury Candles are temperature sensitive and can be damaged during the extreme summer heat.  In order to ensure your order is free of damage, temperature-sensitive products will only ship Monday, Tuesday, and Wednesday.  This is required to ensure orders are not sitting in non-climate control facilities during shipping.  All other products that are not affected by temperature will ship Monday-Friday as normal.